The agent answers or places a phone call, converts speech to text, interprets what the caller wants using a language model, and replies in a natural synthesised voice. Depending on the request it can answer a question, collect details, book an appointment, or transfer the call to a member of your team. Every conversation can be logged for later review.

Both Indian and international languages. We deploy Tamil, English, Malayalam, Hindi, Telugu, Kannada, Urdu, Bengali, Marathi, Gujarati and Punjabi most often, including conversations that mix languages, and the same agents run in English across British, American and Australian accents and in languages such as Spanish, French, German, Portuguese, Arabic, Mandarin and Japanese for overseas clients. The list is not fixed — ask if yours is not on it. Accent quality and recognition accuracy depend on the speech provider chosen for your deployment, so we test language coverage with your own callers before going live rather than promising it blindly.

Yes. Incoming and outgoing calls are logged against each salesperson with date, time, duration and answered or missed status. Conversations can be recorded for quality review and training. Call recording must comply with the consent and privacy rules that apply where you operate, and we will help you configure the required announcements.

Missed-call routing forwards the call to a configured backup number — a manager, the MD, or a shared desk — so the enquiry is not lost. The missed attempt still appears in the call log, and an alert can be sent by SMS or WhatsApp so someone follows up the same day.

Yes, through the official WhatsApp Business Platform. An automated assistant can reply instantly, answer common questions, share product or pricing information, capture the enquiry, and then hand the conversation to a human executive with an AI-written summary of what the customer wants.

SEO helps your pages rank in traditional search results. AEO structures your content so systems that return a direct answer — featured snippets, voice assistants, question-based search — can extract a clear response. GEO makes your business easier for generative AI systems to describe accurately and cite when they synthesise an answer. They are complementary layers, and the same underlying work — accurate entity information, clear structure, credible content — supports all three.

They should be. Most of the foundation is shared: consistent business information, accurate structured data, clearly written pages and genuine authority signals. On top of that shared base, AEO adds question-and-answer formatting and GEO adds entity clarity and citation-worthy depth. No approach can guarantee inclusion in any particular AI system, because each one retrieves, ranks and generates differently.

Yes. We build responsive, SEO-ready business websites and handle the infrastructure around them — domain registration, DNS, SSL certificates, business email, deployment, scheduled backups and ongoing performance and security monitoring.